Return & Refund Policy
Thank you for shopping at Quick-Crate.com. If you are not satisfied with your purchase, we're here to help.
- You have 10 calendar days to return a stock item from the date you received it. Custom crates are not eligible for return.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Stock crates are eligible for a refund less a 25% restocking fee. Custom crates are not eligible for refund or return.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within seven business days, depending on your card issuer's policies.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us at 800-362-4569.